This role is a summer student opportunity within a clinical administration team, focused on supporting the day-to-day operations of a healthcare office. The position involves welcoming patients, assisting with appointment scheduling, coordinating communications, and helping manage patient records within an electronic medical system. The assistant also contributes to administrative tasks such as organizing referrals, setting up virtual appointments, and ensuring the workspace is well-maintained. Overall, the role provides hands-on exposure to medical office procedures while supporting both patients and staff in a professional environment.

The ideal candidate is a high school graduate with an interest in healthcare or administration who is detail-oriented, adaptable, and comfortable multitasking in a busy setting. Strong interpersonal skills, professionalism, and a commitment to patient confidentiality are essential, along with basic computer proficiency and a willingness to learn new systems. Personal qualities such as reliability, teamwork, and a positive attitude are highly valued, and candidates must be prepared to meet requirements such as a clear criminal record check with a vulnerable sector screening.

• Full Time - Temporary from May to August
• Monday to Friday 7:45AM to 4:00PM
• Wage set at $18.00 per hour

• Welcome patients and visitors at the front desk and direct them appropriately.
• Patient scheduling & communication.
• Assist with scheduling patient appointments under staff supervision.
• Help set up virtual meetings (e.g., Zoom) for patient appointments as needed.
• Communicate with patients via phone or email to provide information and confirm appointments.
• Scan and file patient documents in the electronic medical record (EMR).
• Answer basic patient and public inquiries and escalate complex questions to staff.
• Support staff with follow-up communications when required.
• Assist in organizing and processing patient referrals according to established procedures.
• Assist with daily office tasks, including training room setup, equipment checks, and maintaining a tidy workspace.
• Work collaboratively with other team members to ensure smooth office operations.
• Maintain patient confidentiality and adhere to privacy guidelines.

• Strong attention to detail and willingness to learn.
• Friendly, professional, and approachable with patients, staff, and external contacts.
• Ability to work effectively as part of a team.
• Comfortable managing multiple tasks and adapting to interruptions.
• Basic computer skills; ability to learn new systems quickly.
• Understand and can commit to confidentiality and patient privacy.

• Positive, enthusiastic, and eager to learn.
• Responsible, reliable, and accountable for actions.
• Flexible, adaptable, and able to manage competing priorities.
• Demonstrates respect for others’ views and opinions.
• Comfortable asking questions and seeking guidance when needed.

• Minimum High School Graduate
• Interest in healthcare, administration, or office work is an asset.

• A current and clear Criminal record check with Vulnerable sector check is required.

DISCLAIMER
This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position. The incumbent may perform other duties as assigned, which are not specified in this description. A review and update of this job description will take place at the yearly performance review.