We are looking for a Human Resources Coordinator who genuinely enjoys working with people and sees Human Resources as a customer-service-focused function. In this role, you will provide proactive HR services to the Sherwood Park Primary Care Network (SPPCN), helping to create positive, supportive experiences for employees and contributing to an inclusive, people-first workplace.

Friendly, approachable, and highly organized, you build trust easily and communicate with empathy. You bring strong attention to detail, take pride in bringing structure to busy days and get real satisfaction from checking items off your to-do list.

As part of a collaborative  team, you will work closely with leaders and employees across departments to build strong relationships and make a meaningful impact by helping employees feel valued, informed, and empowered to do their best work.

KEY RESPONSIBILITIES
Include, but are not limited to the following:

General HR Duties:

• Provide Support to the HR Manager
• Assist with all internal and external HR-related inquiries or requests, resolving issues in a timely manner.
• Act as the primary contact for day-to-day HR inquiries, providing advice to management or employees on issues of policy and processes.
• Ensure all employee records are maintained and updated in real time
• Coordinate protected job leave requests, including short-term and long-term disability, maternity, parental, etc.
• Manage and track the offboarding process to ensure consistency across all departures, coordinating with Information Technology, Finance, and managers.
• Administer the performance appraisal process, tracking the progress and completion of the performance management cycle.
• Be an active member of the Wellness Committee.
• Other Duties as required

• Prepare job descriptions, advertise vacant positions, prepare folders, and track the recruitment process in Jazz HR.
• Schedule interviews, perform reference checks, create, and issue employment contracts.
• Collaborate with IT, Business Services Advisor, and hiring managers for any new employee needs (IT, Access, fobs, keys, etc.)
• Create onboarding packages and perform orientation of HR expectations (Time & Attendance, Policies, training, etc.)
• Send out and collect all new hire paperwork
• Explain human resources policies, standards, and procedures to new employees to ensure understanding and compliance

HRIS:

• Act as the Time & Attendance Super-User.
• Create user accounts, manage access, and update employee information.
• Perform system upgrades and provide training and technical support.
• Maintain databases, analyze data, ensure data integrity, and run queries.
• Audit HR processes and documents, including payroll administration, staff turnover, hiring, and termination of service when required.

• Provide backup support to the Payroll Coordinator to ensure accurate, timely payroll, benefits, and year-end administration, including coverage during absences.
• Assist with bi-weekly payroll processing in Dayforce by completing assigned entries, verifying data, and supporting reconciliations.
• Respond to and triage payroll, time & attendance, and timecard inquiries; coordinate corrections and escalate as needed.
• Prepare draft payroll letters, support audits, and produce standard/ad hoc payroll reports as requested, ensuring confidentiality and record retention.

SKILLS & ABILITIES

• High attention to detail for managing records and documentation.
• Excellent writing skills, strong oral communication skills, and a high level of perceptiveness
• High levels of integrity and professional behavior and ability to maintain the strictest levels of confidentiality.
• Ability to address and resolve HR-related issues promptly.
• Proficiency with HRIS systems, particularly Dayforce
• Proactive approach to identifying and solving workflow inefficiencies.
• Ability to work well with various stakeholders, including employees, managers, and external vendors

PERSONAL ATTRIBUTES AND COMPETENCIES

• Enthusiastic and positive, can-do attitude
• Able and willing, in an unstructured environment, to be flexible, creative and juggle numerous competing priorities
• Ability to act ethically, responsibly and be accountable for actions
• Ability to respect other views/opinions
• Ability to have difficult conversations and be comfortable asking questions
• Ability to identify sensitive information
• A strong understanding of and appreciation for confidentiality and privacy
• Strong customer service orientation

OTHER OCCUPATIONAL REQUIREMENTS
A current and clear criminal records check is required
A valid driver’s license and access to a vehicle for travel to various stakeholder locations
This position may be required to work in both main office locations – Sherwood Park and Fort Saskatchewan

DISCLAIMER
This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position. The incumbent may perform other duties as assigned, which are not specified in this description. A review and update of this job description will take place at the yearly performance review.